Frequently Asked Questions

EclatNex is a wholesale beauty supplier specializing in high-quality hair products and accessories. We provide retailers with premium wigs, braiding hair, ponytails, and more at competitive prices.

EclatNex is a B2B (business-to-business) wholesaler. Our products are available exclusively for retailers, beauty supply stores, salon owners, and distributors.

Yes, we have one of the lowest minimum order requirements in the industry, allowing retailers to maintain larger profit margins even with small product purchases.

You can reach us via:
📧 Email: customersupport@eclatnex.com
📞 Phone: (216)-352-3651

You can place an order directly through our wholesale website. If you need assistance, feel free to contact us.

We accept major credit cards, debit cards, and bank transfers. More payment options will be available soon.

Once an order is processed, modifications or cancellations may not be possible. Please contact us immediately if you need assistance.

  • Free Delivery for all orders over $200.
  • Orders are shipped within 24 hours for fast delivery.

We currently ship within the U.S. and are working on expanding to international locations.

Shipping times depend on your location and selected shipping method. Standard shipping typically takes 3-7 business days.

Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

We specialize in hair products, including:

  • Wigs (synthetic & human hair)
  • Braiding hair
  • Ponytails
  • Hair accessories

Yes, we provide tiered discounts based on order quantity. Contact us for bulk pricing details.

Absolutely! We partner with renowned beauty brands to ensure the highest quality and latest beauty trends.

We offer a 7-day return policy if the goods have any problems.

Please email us at customersupport@eclatnex.com with your order details and photos of the item. We will work quickly to resolve the issue.

At this time, we only accept returns for defective or incorrect items.

Currently, we do not offer private labeling, but we may introduce it in the future. Stay updated by subscribing to our newsletter.